Frequently Asked Questions
If you have questions, we have answers. See below for some of Chicago Carpet Care’s most frequently asked questions… and their answers!
Carpet Cleaning Frequently Asked Questions
What Cleaning Methods Does Chicago Carpet Care Use?
Our technicians use specially formulated cleaning solutions and cutting-edge equipment when cleaning the carpets in your home or business. Utilizing a specialized hot water extraction technique, we ensure a powerful deep cleaning that can penetrate through the carpet fibers all the way to the backing to effectively remove most dirt, debris and odors. Needless to say, the methods we use are recommended by major carpet manufacturers to extend the life of your carpets and maintain your warranty.
How Long Will It Take to Clean My Carpets?
We understand that you have a busy schedule, and that a carpet cleaning can be disruptive to your home life, or your business. This is why we make efficiency a top priority. On average, a residence measuring 1,200 sq. ft. can be thoroughly cleaned in approximately 2 hours. A 1,500 sq. ft. commercial space will take about one hour.
There are a few factors which will affect our timing such as heavy soil, multiple spots which require pre-treatment, or working around furniture. Our technicians will be able to give you an accurate estimate of the time required to complete your cleaning upon initial inspection.
How Long Do I Have To Wait for My Carpets to Dry?
The hot water extraction method is effective at removing approximately 95% of the moisture from your carpet during the cleaning process. Typically, customers can expect a drying time of 4 to 6 hours, although please be advised that there are a few situations which may extend that time. Things such as bad carpet condition, reduced air circulation and high humidity can slow the natural drying process, and in some cases, it may take up to 24 hours before carpets are completely dry.
While you are able to walk on your carpets immediately after a cleaning, they will still feel damp to the touch. Naturally, we recommend that you do not wear shoes on freshly cleaned carpets. Our technicians will place furniture protectors beneath couches, chairs, tables, etc. that were moved and placed back on top of the carpet. This will prevent any staining that may occur from prolonged contact with moisture. It is recommended that these protectors be left in place for 48 hours.
What If I Have Heavy Furniture in the Way?
Our technicians come equipped with specialty tools which allow them to reach under, and around most large furniture pieces. When asked in advance, we may be able to move a few light pieces of furniture out of the way. Unfortunately, heavy furniture pieces such as sectional couches, pianos, grandfather clocks, heavy electronics, aquariums, large mirrors, china cabinets, dressers and certain beds cannot be moved due to liability issues.
How Can I Keep My Carpet Looking This Great after You Leave?
We can apply carpet protector, which prevents liquid and oil stains from setting in so quickly. This carpet protector also doesn’t allow dirt and dust to become so deeply embedded in the carpet, meaning your vacuuming will be much more effective. However, apply carpet protector doesn’t make your carpet completely stain resistant, as certain substances can still create permanent stains.
We also recommend having your carpets professionally cleaned twice a year. This can help extend the life of your carpet by up to 50%.
Why Do Pet Spots Require Such Specialized Treatment?
If not treated in a timely manner, pet accidents can penetrate all the way down past the carpet fibers, and into the backing and padding. When this happens, it can cause permanent stains, irreversible damage and odors that are impossible to get rid of. The hot water extraction method in combination with pet odors enzyme treatment helps to neutralize unpleasant pet odors and create a healthier indoor environment by decontaminating most pet spots.
Do You Guarantee Removal of All Stains and Spots From My Carpet?
Certain substances can and do cause permanent carpet staining which even a thorough professional cleaning cannot fully remove. Upon our initial inspection, our technicians will attempt to determine which, if any stains on your carpet are permanent.
What Is Your Customer Satisfaction Guarantee?
We are not satisfied until you are. If for any reason the service you received through Chicago Carpet Care does not meet your standards, please call us right away so we can come back and correct any issues. This may include spot cleaning specific areas, or even a complete re-cleaning. We will do whatever it takes to earn your trust and retain your business.
Upholstery Cleaning Frequently Asked Questions
According To Manufacturers, How Often Should I Have My Upholstery Professionally Cleaned?
Depending on use, most manufacturers recommend a professional upholstery cleaning every 12 to 24 months. Our technicians can recommend an appropriate cleaning schedule for you upon inspection.
How Does Chicago Carpet Care Clean Upholstery?
For most upholstered furniture pieces, we use hot water extraction cleaning process. This provides a thorough and deep cleaning, and is perfectly safe to use on most materials and textiles. However, certain fabrics may require the use of specialized tools or cleaning products.
How Long Will It Take To Clean My Furniture?
We understand that you have a busy schedule, and that a furniture cleaning can be disruptive to your home life, or your business. This is why we make efficiency a top priority. On average 3-seat sofa can be thoroughly cleaned in approximately 30 minutes, while an L-shaped sectional will take about 1 hour.
There are a few factors which will affect our timing such as heavily soiled fabric or multiple spots which require pre-treatment. Our technicians will be able to give you an accurate estimate of the time required to complete your cleaning upon initial inspection.
How Long Do I Have To Wait For My Furniture To Dry?
The hot water extraction method is effective at removing approximately 95% of the moisture from your furniture fabric during the cleaning process. Typically, customers can expect a drying time of 4 to 6 hours, although please be advised that there are a few situations which may extend that time. Things such as heavily soiled fabrics, reduced air circulation and high humidity can slow the natural drying process, and in some cases, it may take up to 24 hours before the furniture pieces are completely dry.
Do You Guarantee Removal Of All Stains And Spots From My Furniture?
Certain substances can and do cause permanent staining which even a thorough professional cleaning cannot fully remove. Upon our initial inspection, our technicians will attempt to determine which, if any stains on your furniture are permanent.
Are You Able To Clean Velvet Fabric?
Yes. We can safely and effectively clean most furniture pieces made with velvet fabric.
What Is Your Customer Satisfaction Guarantee?
We are not satisfied until you are. If for any reason the service you received through Chicago Carpet Care does not meet your standards, please call us right away so we can come back and correct any issues. This may include spot cleaning specific areas, or even a complete re-cleaning. We will do whatever it takes to earn your trust and retain your business.
